Support Topics
Tips And Troubleshooting
This section provides information that can give you better and more efficient results. If you cannot find the answer to your problem below, you can also try the Vitamin D Support Forum or send an email to support@vitamindinc.com.
To report a problem, select "Report a Problem" from the Help menu of Vitamin D Video.
Configuring your camera system
- How do I decide what kind of camera I should get?
- Does Vitamin D Video work with my camera?
- Can I use a camera with Vitamin D Video if it is not on the "supported" list?
- Will Vitamin D Video work with my analog (CCTV) camera?
- Does Vitamin D Video work with pan-tilt-zoom (PTZ) cameras?
- How many cameras can run on one computer?
- Can I run my Vitamin D Video license on multiple computers?
- Can I move my license to another computer?
- Will Vitamin D Video run on a Netbook?
- Setting up Vitamin D Video to monitor a remote location (e.g., second home)
Installation and setup of cameras and software
- Problems activating my license.
- Problems setting up specific cameras
- My camera does not appear in the list of devices connected to my network
- How do I find the IP address of my camera?
- I do not know what user name and password to enter for my camera
- Software update failed on Vista or Windows 7
Running Vitamin D Video
- My computer has slowed down and become sluggish ("slow video processing was detected")
- Vitamin D Video stopped recording and is no longer running
- Running Vitamin D Video automatically when you start your computer
- Using Vitamin D Video securely on a shared computer
- Can I run Vitamin D Video as a Windows service?
- Vitamin D Video is too large to display on my screen
- Error message says, "Your database is corrupt, Vitamin D must close now"
- The cameras are recording but the application won't open
- General tips when bad things are happening
Viewing and recording live video on your cameras
- "Could not connect" error, or stays in the "Connecting..." state when trying to view my camera
- My camera keeps dropping the connection to the network
- My webcam video is washed out
- The video is jerky ("a low frame rate was detected on this camera")
- The video displayed is lower than my camera's resolution
- My Panasonic camera consistently drops video at regular intervals
- My camera is On but not recording
- How do I record audio?
Viewing and managing video clips
- Vitamin D Video didn't record something that happened on my camera
- The video is jerky ("a low frame rate was detected on this camera")
- It's hard to find what I want because there are too many video clips
- Where are my videos stored?
- How do I play my exported video clips?
- Video clips say "Video not found"
Recognition and tracking
- Tips for getting best recognition
- The region or boundary search doesn't do what I expect
- Problems in night scenes
Using rules
- Problems setting up email notifications
- I am getting too many email notifications
- My door rule doesn't do what I expect
- The image from my camera in the rule editor is too dark to see
- How do I set up a rule to record only at certain times?
- There is a delay between an event happening and an action being taken
- Problems uploading clips to an FTP site